Frequently Asked Questions

All toppers are handmade to order. We aim to dispatch within 3–5 working days. Royal Mail delivery typically takes 1–3 additional working days within the UK. If you need your topper by a specific date, please mention this in the order notes and we'll do our best to prioritise.

Delivery is FREE on all orders over £30. For orders under £30, standard Royal Mail delivery is £2.00. You can choose your delivery option at checkout.

Yes! Our animal toppers can be customised with a glitter party hat in your choice of colour, plus an optional balloon add-on — all available in 10 colour options. Our cake toppers and cake charms can be personalised with a name and age.

Each animal topper starts with a high-quality collectible figurine, known for lifelike detail and child-safe materials. We then handcraft miniature glitter party hats and balloons using glitter card, wire, and ribbon.

Absolutely! The figurine is a real collectible toy. The party accessories can be gently removed, and the figurine becomes a lovely keepsake or plaything. Many of our customers tell us the birthday child plays with theirs for years afterwards.

Yes! We love making bespoke pieces. Whether it's a themed cake charm set, a character topper, or something completely unique — send us your idea via our custom order page and we'll get back to you with a quote within 24–48 hours.

Because each topper is handmade to your specifications, we can't offer refunds on personalised items unless they arrive damaged. If there's any issue with your order, please get in touch and we'll make it right.

Yes! We can create matching sets of toppers or cupcake toppers for your party. Get in touch via our custom order page or Instagram DMs to discuss your requirements.

Currently we only ship within the UK. We're looking into international shipping options — follow us on Instagram for updates.