Help & Support
Frequently Asked Questions
Choosing a topper
What's the difference between a cake topper, cake charms and cupcake toppers?
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A cake topper is a single centrepiece that stands on top of the cake, such as an animal figurine or a name-and-age design. Cake charms are a set of smaller themed pieces you arrange across the cake to build a scene. Cupcake toppers are mini toppers for individual cupcakes — most of our toppers can be ordered with a matching set of 6.
Are your cake toppers edible?
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No. Our toppers are decorations made from collectible figurines, card, glitter card, wire and ribbon, so they aren't edible. Remove them before cutting and serving the cake.
Can I keep the cake topper after the party?
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Yes. The animal figurines are real collectible toys once the party hat and balloon are removed, and card toppers and charms make a lovely keepsake of the day.
Which topper suits a first birthday?
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Animal figurine toppers are popular because they become a first toy afterwards, while personalised name toppers make a keepsake. Our first birthday collection has both.
Are the character designs official merchandise?
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No. Our character-themed toppers are handmade, fan-inspired designs. They aren't official or licensed products.
Ordering & personalisation
Can I personalise my topper?
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Yes! Our animal toppers can be customised with a glitter party hat in your choice of colour, plus an optional balloon add-on — all available in 10 colour options. Our cake toppers and cake charms can be personalised with a name and age.
What are the animal toppers made from?
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Each animal topper starts with a high-quality collectible figurine, known for lifelike detail and child-safe materials. We then handcraft miniature glitter party hats and balloons using glitter card, wire, and ribbon.
Can the figurine be kept after the party?
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Absolutely! The figurine is a real collectible toy. The party accessories can be gently removed, and the figurine becomes a lovely keepsake or plaything. Many of our customers tell us the birthday child plays with theirs for years afterwards.
Can you make something custom?
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Yes! We love making bespoke pieces. Whether it's a themed cake charm set, a character topper, or something completely unique — send us your idea via our custom order page and we'll get back to you with a quote within 24–48 hours.
Can I order in bulk for a party?
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Yes! We can create matching sets of toppers or cupcake toppers for your party. Get in touch via our custom order page or Instagram DMs to discuss your requirements.
Do you offer refunds or exchanges?
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Because each topper is handmade to your specifications, we can't offer refunds on personalised items unless they arrive damaged. If there's any issue with your order, please get in touch and we'll make it right.
Where are you based?
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We're a small handmade business in Hitchin, Hertfordshire. We also sell on Etsy as AnimalCakeTopper, where we're a Star Seller.
Delivery
How long does delivery take?
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All toppers are handmade to order and dispatched within 3–5 working days. Standard delivery is Royal Mail Tracked 48, which usually takes 2–3 working days after dispatch. Express delivery is Royal Mail Tracked 24 (1–2 working days after dispatch). If you need your order by a specific date, tell us in the order notes and we'll do our best to dispatch it sooner.
How far in advance should I order?
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Order at least two weeks before the party. Each topper is made to order and dispatched within 3–5 working days, then Royal Mail Tracked 48 usually takes 2–3 working days, so two weeks leaves room for weekends and postal delays.
How much does delivery cost?
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Standard delivery (Royal Mail Tracked 48) is £2.00, and FREE on orders of £30 or more. Express delivery (Royal Mail Tracked 24) is £5.00. Choose your option in the basket before checkout.
Do you ship internationally?
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Currently we only ship within the UK. We're looking into international shipping options — follow us on Instagram for updates.